Once base tune is sent (remote customers) then there will be no refunds. The tune begins with the base tune.
In the event tuning can't be completed in a timely manner (generally 4 hours for a single map tune or 6-8 hours for a dual) due to mechanical/electrical issues beyond our control, then additional fees may be incurred (generally $100/hour).
The car must have a pre-tune inspection before tuning. This includes a compression test, boost leak and exhaust leak tests. This should insure the best tuning experience, save time and avoid extra fees.
No shows or missed appointments may incur an additional fee. Time is money and time is irreplaceable. Please respect the appointed time.
No ride-alongs or hanging out. This is a tough one for me, because it's not you. I love to talk and can get sidetracked easily answering questions and shooting the breeze. Every time I had a ride-along a 4 hour tune turns into an 8 hour tune and I often need to stop talking in order to concentrate.
Due to the nature of modifying vehicles, racing, tuning, testing, diagnostics, etc. we are not responsible for mechanical, electrical, etc. failures or damage.
In case of mother nature or circumstances beyond our control, we are not responsible for failures or damage. Your insurance should cover these occurrences. We will do our best to help with the insurance process, but it's your responsibility. Your deductible is your responsibility.
Accidents, whether traffic or parked outside, need to go through the legal course. eg. your vehicle is hit while parked, then the other driver's insurance is most likely liable as it would be shown on the police report. Whatever course that takes is between you and the other driver/insurance. Of course if they hit and run then your insurance should handle it. We will do our best to help you with your insurance, but it's your responsibility.